Privacy Policy

This page outlines how JustCasino handles user data and protects personal information. Players accessing the JustCasino official site should understand what data is collected, how it is used, and what rights are available under applicable regulations. The platform operates under Curacao Gaming Authority licence OGL/2024/164/0246, which sets baseline standards for data handling in the online gambling sector.

Information Collection Practices

JustCasino collects personal data during registration and ongoing account activity. This includes identity details such as name, date of birth, and residential address. Contact information like email and phone number is also gathered. Payment data covers card details, e-wallet credentials, and crypto wallet addresses when players use options like Bitcoin, Ethereum, or USDT.

Device and browser information is logged automatically when users access the platform. This covers IP addresses, operating system versions, and session timestamps. Such technical data helps maintain security and supports fraud prevention measures.

Purpose of Data Processing

Collected information serves several operational purposes:

Account creation and identity verification under KYC requirements
Processing deposits and withdrawals across 26 payment methods
Delivering promotional communications about offers like the welcome package
Complying with anti-money laundering regulations
Improving platform functionality and user experience

The casino processes data to fulfil legal obligations under its Curacao licence. This includes maintaining transaction records and reporting suspicious activity where required by law.

Data Security Measures

SSL encryption protects all data transmissions between user devices and casino servers. Account access requires password authentication meeting security standards. The platform implements session monitoring and unusual activity checks to detect unauthorised access attempts.

Payment processing uses secure gateways for both traditional methods like Visa and Mastercard and cryptocurrency transactions. Blockchain-based payments benefit from inherent transaction transparency while maintaining user pseudonymity.

JustCasino shares personal information with specific third parties when necessary for service delivery. Payment processors receive transaction details to complete deposits and withdrawals. Game providers like Endorphina, Playson, and Push Gaming may access limited data for gameplay functionality.

Regulatory bodies can request information during compliance audits or investigations. The platform may also share data with professional advisers for legal or accounting purposes. No personal information is sold to marketing companies or unrelated third parties.

User Rights and Controls

Players can request access to their stored personal data through customer support channels. The support team responds to live chat queries within minutes during operating hours. Email requests to [email protected] typically receive responses within 24 hours.

Users may request correction of inaccurate information or deletion of data where legally permitted. Account closure requests are processed following verification procedures. Some data must be retained for regulatory compliance even after account termination.

The platform uses cookies and similar tracking technologies for session management and analytics. Essential cookies enable core functionality like login persistence and navigation. Performance cookies help identify technical issues and optimise loading times.

Marketing cookies track promotional effectiveness and may support personalised offers. Users can manage cookie preferences through browser settings, though disabling essential cookies may affect platform functionality.

Data Retention Periods

Transaction records and identity documents are retained for periods specified by gambling regulations. This typically extends several years beyond account closure. Communication records may be kept for dispute resolution purposes.

Players concerned about data retention can contact support for specific timeframes applicable to their jurisdiction. The JustCasino responsible gambling page provides additional information about account management options including self-exclusion.

Policy Updates

This privacy policy may be updated to reflect regulatory changes or operational adjustments. Material changes will be communicated through registered email addresses or platform notifications. Continued use of services after updates indicates acceptance of revised terms.

Players should review this page periodically to stay informed about data handling practices. The current version applies to all users accessing JustCasino services from Australia and other permitted regions.